FAQ & Site Info

Terms of Service

PLEASE NOTE ALL PRODUCTS SOLD ON ELYSEESTAR ARE UP TO EUROPEAN STANDARDS!


Cosmetic Patch Test

Because everyone’s skin tolerance is different it is advisable that a small patch test is conducted before the product is fully used to ensure the product is suitable for your skin. If skin is irritated or an allergic reaction has occurred immediately discontinue use, if necessary seek medical advice. (Please note, we only accept unopened/unused returned products (except wigs), that have been ordered from us within 14 days working days of receipt).



Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit, or public holidays).

International delivery

We aim to dispatch all orders as soon as possible after receipt, please allow 5-14 working days for delivery for Europe, Worldwide 5- 20 working days. (Please note we are not held accountable for delays occurred via the courier during postal transit, customs or public holidays).



Postage Charges


EUROPE postage is charged at a fixed rate of £30.00 for all orders.

NORTH AMERICA (USA, CANADA, MEXICO) is charged at a fixed rate of £40.00 for all orders.

REST OF THE WORLD is charged at a fixed rate of £50.00 for all orders.



Refusal to accept an order

We may refuse to accept an order, where goods are not available, where payment authorization is not meet, or if there has been a pricing/product description error or bad account useage.



Pricing

All prices include VAT



Cancellation Rights

If you wish to cancel your order before we have dispatched the order you can notify us by email @ [email protected]. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.

You can return unopened goods (except wigs), that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

*Wigs cannot be exchanged or refunded due to hygiene reasons



Complaints

Elyseestar believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times.

However, should any goods or aspect of our service do not meet your expectations please let us know by emailing [email protected].

Customer Support

Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.

You can contact us via:

Email: [email protected]

Post: Elyseestar.com

Sonik Products Ltd

Block C Woodside End

Wembley, Middlesex

HAO 1UR





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